Frequently asked questions

Fill in the form on the home page or on the create-account page with your first name, last name, email and phone. Once you submit it you enter the dashboard and, within 24 hours, your personal manager calls to guide you. You pay nothing to register.

You need a valid ID, an email address, a mobile phone and an account on a compatible crypto exchange. The Basic plan starts at COP 1.000.000 as starting capital.

No. The platform is designed for people without experience, and your manager helps with the initial setup. However, lacking experience does not lower the risk: you can lose part or all of your capital.

Yes. The dashboard works in your phone's browser, with nothing to download. You can check results, pause a strategy and read notifications from any device.

There is no monthly access fee. Opening and holding the account is free. A trading commission of up to 0.58% applies per trade and, where there is currency conversion, up to 1.50%.

The fees page has the full tables. In addition, before you confirm each trade the platform shows the cost that applies. There are no hidden charges.

No. No legitimate platform can guarantee profit in trading. The calculator examples and user opinions are illustrative and do not forecast what will happen in your account.

It analyses price and volume data continuously, detects patterns and micro-trends, and executes trades according to the strategy you set up. You define the limits and can pause it whenever you like.

Yes. You can turn on monitoring and alerts without turning on automatic trading, or use only certain strategies. Each feature is switched on and off separately.

By email and inside the dashboard. You can choose which alerts to receive: trades, strategy changes, volatility alerts and security.

It depends on your plan and the capital assigned. Your manager tells you how many make sense at the start; we recommend beginning with a few.

Yes. Trading crypto carries a high risk and you can lose part or all of what you invest. Read the full risk disclosure before depositing.

The system can pause trading if volatility passes the defined thresholds. That is a measure meant to reduce risk, but it does not remove losses or secure capital.

No. Diversification, limits and automation help manage it, but market, counterparty and operational risk always remain.

With two-factor authentication, encryption, login alerts, session control and limited API permissions. Everything is explained on the security page.

On the exchange you choose, in your name. Aurora Capital trades with read and trade permissions and has no permission to withdraw your funds.

Use password recovery from the sign-in page. If you also lost the second factor, write to support; we will verify your identity before restoring access.

Write to [email protected] or talk to your account manager, who is available 24 hours a day. By email we normally reply within one working hour.

Pause the strategy from the dashboard and tell your manager. Between you, you review the change and, if needed, restore the default values.

Yes. It is part of the manager's job. You can ask for a short call to go over any dashboard feature, at no cost.